Exchange Policy
We offer exchanges only under the following conditions:
✔ Eligible for Exchange
You may request an exchange only if:
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You received the wrong product, OR
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The product is fully broken/damaged upon delivery.
📹 Mandatory Requirement
A full, uncut video of the unboxing is required to process the exchange request.
This video must clearly show:
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The unopened package from all sides
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The full opening process
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The damaged/wrong product inside
Without this video proof, we will not be able to approve any exchange request.
⏳ Exchange Request Timeframe
All exchange requests must be submitted within 24 hours of delivery.